BigLucky Privacy Policy

At Big Lucky, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services. Big Lucky Casino is operated by White Star B.V., a company incorporated under the laws of Curaçao with registration number 153150, registered at Korporaalweg 10, Curaçao, and operating under license No. OGL/2023/159/0076 issued by the Curaçao Gaming Control Board. By using our platform, you consent to the practices described in this policy.

Information We Collect

When you complete the BigLucky register process, we collect certain personal details necessary to verify your identity and provide our services. Here at Big Lucky, we gather information such as your full name, date of birth, email address, phone number, residential address, and payment details. We also collect data automatically through your use of our platform, including your IP address, device type, browser information, and gameplay activity.

• We collect registration information when you create a biglucky login account
• We record transaction data every time you make a big lucky deposit or a big lucky withdrawal
• We track gameplay data across our biglucky slots and biglucky live casino sections
• We store communication records when you contact our customer support team
• We log technical data such as device identifiers when you access our biglucky casino app or big lucky app through your mobile browser

How We Use Your Information

Our BigLucky platform uses your personal data to operate our services efficiently and securely. We use your information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our licensing obligations under Curaçao law. We at Big Lucky also use your data to personalise your experience, including offering you relevant promotions such as our daily cashback rewards or tournament invitations like the Spinoleague Challenge.

• We use your data to process your biglucky bonus, biglucky no deposit bonus, or biglucky free spins offers
• We use your information to send you updates regarding a big lucky promo code or big lucky bonus code you may be eligible for
• We use your account details to manage your biglucky casino login and account security
• We use transaction history to detect suspicious activity and prevent money laundering

Cookies and Tracking Technologies

Our BigLucky website uses cookies and similar tracking technologies to enhance your browsing experience. We use cookies to remember your preferences, keep you logged into your account, and analyse how you interact with our games and promotions. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our services, including payment processors, identity verification providers, game developers, and regulatory authorities. Big Lucky Casino works with providers such as Play'n GO, Pragmatic Play, Evolution Gaming, and others to deliver our extensive game library, and limited data may be shared with these partners to ensure smooth gameplay and fair outcomes.

• We share data with payment providers to process your big lucky deposit and big lucky withdrawal requests
• We share information with regulatory bodies when required by our Curaçao gaming license
• We share necessary data with fraud prevention and anti-money laundering services
• We may disclose information to law enforcement where legally obligated to do so

Data Security

We at BigLucky implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to safeguard sensitive data, including payment information submitted through Visa, Mastercard, Skrill, Bitcoin, and other supported payment methods. While we strive to protect your data using reasonable technical and organisational measures, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and accounting requirements. Our BigLucky records related to your account activity, transactions, and communications are retained in accordance with applicable Curaçao gaming regulations. Once your data is no longer required, we take reasonable steps to securely delete or anonymise it.

Your Rights

You have certain rights regarding your personal data when using our services. Big Lucky respects your right to access, correct, or request deletion of your personal information, subject to our legal and regulatory obligations. If you wish to exercise any of these rights, you may contact our support team, and we will respond to your request within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to withdraw consent for marketing communications at any time

International Data Transfers

As an international platform serving players across Finland, Norway, New Zealand, India, and Canada, we may transfer your personal data to countries outside your country of residence. Our BigLucky operations ensure that appropriate safeguards are in place to protect your data whenever it is transferred internationally, in line with applicable data protection standards.

Restricted Territories

Please note that we do not offer our services to residents of certain restricted territories, including but not limited to the USA, the Netherlands, France, the Dutch West Indies, and Curaçao. If we become aware that a player has registered from a restricted territory, we reserve the right to suspend or close the associated account in accordance with our terms.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our BigLucky platform after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@biglucky.com. Our BigLucky customer support is available 24/7 via live chat, email, and our FAQ help centre to assist you with any privacy-related concerns regarding your biglucky review, biglucky casino bonus, or general account questions.